Order FAQs

Order Processing

We process orders quickly so Fric can reach you as soon as possible!

Orders are typically processed and shipped within 2–4 business days.
Once your order ships, you will receive a tracking number via email.

Before placing your order!

Help us make sure your Fric finds the right pond by confirming:

• You have selected all correct items and quantities.
• Your shipping address is complete and accurate.
• Apartment, suite, unit, or building information is included when applicable.

Order Issues

We cannot guarantee changes, cancellations, or address updates after an order has been placed.

If you notice an issue with your order after you have placed it, please contact us as soon as possible and include:

• Your order number
• A description of the issue
• Any corrected information

If your order has not shipped, we will do our best to help.

Shipping Information

Delivery times are estimates and may vary due to customs processing, local carrier handling, holidays, weather, or other factors outside our control.

Estimated Shipping Times

Questions?

If you have any additional questions please contact our customer support team by reaching out to hello@fricshop.com.